KCI’s quality management system is built on the principles of the ISO 9001: 2008 standard.
An integral part of the system is to create and maintain an effective quality management system based on customer focus, customer satisfaction, process control and continuous improvement. All necessary checks and balances are incorporated in the system in order to meet the customer requirements and applicable law and regulations.
Furthermore with regard to the coming implementation of the new ISO 9001:2015 standard KCI’s quality management system will be more and more turning towards a risk based approach. Our daily performance is checked by an internal auditing system and process control checks. Customer satisfaction is measured by means of FPAL evaluations.
There is a continuous drive towards improving client satisfaction and prevent assignments being accepted that breach KCI’s drive for quality. QA is constantly searching for new opportunities for process improvement in close cooperation with the different disciplines of KCI. SMART defined quality goals are set out, monitored and evaluated throughout the company.